Shipping policy

UK delivery

UK delivery is free. Orders are normally processed within 1–2 working days before dispatch, and standard delivery usually takes 7–12 working days after dispatch.

Once your order leaves us, you will receive a dispatch confirmation with tracking information. Delivery estimates can be affected by bank holidays, severe weather, address issues and carrier delays.

Tracking

Use the tracking link in your dispatch email or visit our Track Your Order page. Tracking may take up to 48 hours to update after the parcel is handed to the carrier.

International delivery

International availability, timing and charges are shown at checkout for eligible destinations. Local duties or import taxes may apply and are the customer’s responsibility unless stated otherwise at checkout.

Need help?

If tracking has not changed for several working days, email contact@arleylondon.com with your order number.

Shipping Policy

At Rogue Rays, we are dedicated to ensuring your order is delivered on time and without complications. Please review our shipping policies below for more information.

Order Processing Time

All orders are processed within 1–2 business days from the date they are placed. This processing time excludes weekends and public holidays. After processing, your order will be prepared for shipment.

Shipping Time

Orders are shipped internationally, with delivery times typically ranging from 7–12 business days after dispatch. Please note that delays may occur due to customs processing or other unforeseen factors.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and the size/weight of the items in your order.

Customs and Import Taxes

For international shipments, customs duties, import taxes, and any additional charges imposed by your country are the buyer’s responsibility. Rogue Rays is not liable for delays caused by customs processing.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking details. Please allow 24–48 hours for the carrier to update the tracking information.

Lost or Delayed Packages

While we strive to meet estimated delivery times, delays may occasionally occur due to unforeseen circumstances. If your package is significantly delayed or lost, please contact our customer service team, and we will do our best to assist you.

For any inquiries, please reach out to us at contacto@roguerays.com.